In the case of having an office, invite them during working hours.
Share what you are doing with your customers, showing your development tools and new applications if you are interested. You can use a project management system like Basecamp that allows clients to see the tasks and progress related to their projects.
Be sure to never be as transparent as possible with what we do. Only a trust is built with the clients showing that we are sincere about the work we are doing and feel satisfied with the production process behind it.
Let you see that you are worried about your expenses
Build a relationship in which our clients see that you are being consistent with their expenses. It shows concern when there are too many expenses that can be avoided.
Although hours can be lost and the budget has to be lowered, development costs should be kept to a minimum. If you ask for a feature that you know you will not have used to reach your goal or could even be harmful to your project, it is our obligation to say that it is not necessary, and also recommend the best options in order for the client to save the maximum possible.
Removing billable hours to benefit our client’s project is the right way to build trust. Since it not only serves to improve the product that we can proudly display in our company’s portfolio, it also says a lot about our concern for customer success, which is a compelling reason to continue working with us.
Study the operation of your business
We want our clients to see the employment relationship as an association. If we know everything we can about your business, we increase the options of creating a better quality product for them.
The more we know about your business, the more we feel we are a part of it, and the more likely you are to continue working with us in the future.
We can ask the client if we can spend a few hours of daily work in their offices. Ask them if there are specific points that they think can be resolved. If possible, test your company’s products or services to see how they work and experience what it’s like to be your customer.
Having information about our client’s business will give us confidence in the products we develop for them.
The key is to always be honest.
If you plan to play dirty you will end up getting pissed off.
As an example can be something like this: Include more hours than necessary for the development of the project, when we are sure that can be done for less time. We must be precise with the monitoring of billable hours. You can use some software like Billings, EnterYourHours or FreshBooks to control the time and bill of our customers with the highest possible precision.
A client will realize that we are honest as well as perceive that something strange is happening